When watches are heavily damaged or parts needed for repair are obsolete, Universal's master watchmakers exercise their ability to hand make parts and the tools to manufacture them. Sometimes the tools themselves must be made in-house to accomodate specific repairs.

Universal is known throughout the Watch industry for
their unprecedented turn around time of 5 to 7 days
for most repairs & warranty jobs.

Universal's staff of technicians and service representatives are dedicated to providing all their customers with the most comprehensive, efficient and timely service possible.